Liberty Mutual Insurance Company (referred to as “Liberty”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy applies specifically to our Gig Insurance Escrow services and describes how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).
We may collect and process the following types of personal data:
Identity Data: name, date of birth, national ID/passport number
Contact Data: email address, phone number, mailing address
Financial Data: bank account details, payment transactions, escrow balances
Professional Data: role (freelancer, client, platform), business name
Technical Data: IP address, browser type, operating system, cookies
Usage Data: how you use our website and escrow service
We use your personal data to:
Provide and manage escrow services
Process payments and releases
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Communicate with you about your account or service updates
Improve our services and user experience
We process your data under the following legal bases:
Contractual necessity – to fulfill our escrow and insurance services
Legal obligation – for financial, regulatory, and anti-fraud compliance
Legitimate interests – to manage risk, improve services, and ensure security
Consent – for specific uses such as marketing (you can withdraw consent at any time)
We may share your data with:
Payment processors and banking partners
Regulatory bodies and authorities
Service providers (e.g. cloud hosting, ID verification tools)
Other parties involved in the escrow transaction (e.g. freelancers or clients)
Your data may be transferred outside the European Economic Area (EEA), but only to countries with adequate protection standards or under approved safeguards (e.g. Standard Contractual Clauses).
We retain your personal data only as long as necessary:
To provide services and manage transactions
To comply with regulatory and legal requirements (typically 5–10 years)
To resolve disputes or enforce agreements
Under the GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion ("right to be forgotten")
Object to or restrict processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at:
📧 privacy@libertymutual.com
